A couple weeks ago, I bought a new wireless card for my laptop. I looked on PriceWatch for a good deal on a card that works well with Linux, and found the D-Link DWL-650+, and I found that ComputerGeeks.com had a good price for it. So, I placed the order and waited.

When it showed up, I tried booting up Linux, and noticed that the OS didn’t detect the card. Weird, since Ubuntu is supposed to “just work”. I noticed that the lights were really dim on the card, so I tried booting the system into Windows instead. The system would immediately bluescreen and reboot as soon as I put in the card. It looks like I had a bad card.

Anyway, I opened up a ticket with ComputerGeeks, not looking forward to the runaround I knew I was going to be up against. I’d have to first run though their list of troubleshooting steps before they would admit that their card may have a problem. Then I’d ship the card back to them (either at my expense, or wait until they send a mailer). Then I’d wait for them to get it, verify the card was bad, and send me a new one. I was not pleased.

A few days after I opened the ticket with them, they closed the ticket, and just shipped me a new card. I received it today! I was amazed. So, just based on this single order, I recommend the company for all your computer needs. I’ve never had a better experience with customer support.